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5 Questions to Ask When Evaluating a Managed Print Services Program

Posted by Kristen on Oct 21, 2014 9:00:00 AM
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Questions to Ask When Evaluating a Managed Print Services Program

Editor’s Note: This post was originally published in October 2014 and has since been updated.

In today's economy, most companies and organizations are looking for any opportunity to save money and increase their overall efficiency. Print is a commonly overlooked business process that can be optimized to do just that. Managed print services can help reduce costs associated with printing by up to 30%. In order to get the most out of your current MPS program or when implementing an MPS program for the first time, you need to ask yourself the right questions. 

Here's a list of the top five questions we ask when helping our customers with MPS:

  1. How many customers/machines in field do you currently have? What percentage, if any, are currently under an MPS contract?
  2. If applicable, what does your current MPS contract(s) include?
  3. What are your overall goals and expectations for your MPS program? What processes do you expect to streamline or improve (e.g. meter collection and billing, sales prospecting, supplies fulfillment, etc.)?
  4. Rank the following departments and processes in order of priority:
  • Meter collection and billing
  • Sales prospecting (e.g. assessments)
  • Supplies fulfillment
  • Service fulfillment
  1. Are the applicable departments aware of how they will be impacted? Which departments have displayed the most excitement and readiness, and which have displayed the least?

All of these questions are the key to understanding your MPS needs. If you're new to managed print, these responses will also help you find the right MPS provider for your business. It's important to remember that when you're shopping for MPS, you're looking at both the solution and the provider. Having the right partner to help you build an effective MPS strategy, launch your MPS program and onboard new customers is important if you want to realize the benefits of MPS.

Want to learn what else you should ask when evaluating an MPS program? Download our free MPS Evaluation Workbook, which includes even more questions to help ensure you are getting the most out of your MPS program. It also includes a product evaluation framework and SWOT analysis template.

Download Workbook

Topics: MPS