Data analytics has broad applications in information technology and beyond. With simple, easy-to-use tools that collect and visualize everything from social media data to sales data, the barrier to entry for analytics has never been lower. Businesses and organizations that are not using these tools for a more data-driven approach to their operations are at a competitive disadvantage.
There’s no denying that data is an incredibly valuable resource for your business, but unless you have the data analytics tools necessary to collect, process and visualize that data, the value can get lost in translation. We recently looked at how you can use alerts and reports to provide more proactive device management for your customers. In this post we’ll be exploring how the dynamic views in PrintFleet Optimizer (PFO) can give you a high-level sense of how your print fleet is doing and also drill down to assess individual customer environments.
There is no denying that data is an increasingly useful resource for businesses looking for greater insights into their operations, but data is only as useful as the actionable information it provides. Unless it is presented in a way in which users can understand events and trends, the inherent value in data is lost in translation, or the lack thereof. This is where data analytics tools like PrintFleet Optimizer come in.
What do you do when your data collection agents (DCAs) keep losing their connection? It is a common problem in the managed print services (MPS) industry, especially with small and medium-sized business (SMB) customers. Once in a while, with some clients, you stop receiving data from your managed print devices. As a result you cannot bill meters, your customers do not receive their supplies in time, and you cannot provide the proactive services that differentiate you from your competitors.
What you don’t know will cost you money. That was the idea behind the original Ignorance is Risk article we published in 2017. This is true, but the problem with this statement is that the central benefits are often hidden in the form of opportunity costs, soft costs and other items that don’t always make the P&L. Let’s face it, for many of us, if it doesn’t hit the balance sheet it doesn’t matter. That’s also true for most of the imaging channel whether we acknowledge it or not.
In our recent posts, we asked if print data could be considered big data, examined the difference between unstructured and structured data, and explored the ways that managed print solutions structure print data to make it usable for businesses. What do all these posts have in common? Each one focuses on the value of data. If you’re not utilizing critical print data, you’re missing out on valuable insights that could help you improve device management and identify sales opportunities.
No two print environments are identical, so it follows that the print technology used by two businesses will be different as well. Depending on their business needs, your customers will fall into one of the following categories: those who only use network devices, those who only use local devices and those who use a combination of the two. In this part of our This or That blog series we will look at the various pros and cons of both local and network devices to help you ensure your customers have the right setup for their business.
To tackle industry issues like the question of supplies management we put together a blog series we are calling This or That, and what better place to start than supplies? All of the printers out there – the ones you manage, the ones you don’t and the ones in your own office – need consumables, and we’re going to look at the best way to help you and your customers better manage those supplies.
Many studies have shown the correlation between the increasing use of paperless technologies and slowly declining print volumes across a number of industries, but don’t assume print is a thing of the past! CompTIA’s recent Guide to Managed Print Services showed that 98% of businesses print at least once per quarter, and that number doesn’t reflect paper intensive verticals that continue to rely heavily on print1.