For many dealers in the imaging industry, print data is an untapped resource than provide valuable insight into their operations. Using device data to make smarter business decisions can help set dealers apart from their competitors, but only if they have the data analytics tools in place to collect and make sense of that data.
In our most recent series on device management, we focussed on reports, alerts, best grouping practices and DCA scan settings, but we saved the best for last. In this post we will look at the management of the Data Collection Agent (DCA) itself. Regardless of whether you have a handful of customers with hundreds of devices or hundreds of customers with thousands of devices, the reality is that managing DCAs can be time consuming and ensuring they are kept up-to-date can be a hassle.
Previously, we looked at how groups, users and roles can help you keep your PrintFleet system organized. As part of this same series, we also recommended the best alerts and reports to improve device management. Our last blog post in this series is about configuring your Data Collection Agent (DCA) scan settings. As with the rest of our best practices and tips, we want to ensure you have all the information you need to properly set up your PrintFleet system the first time or reorganize it in a way that makes your managed print services program more efficient.
When it comes to your managed print program, an organized system is the key to effectively managing and monitoring your customers’ devices. We put together some best practices to keep in mind when you are setting up groups in your PrintFleet system for the first time, re-evaluating how you currently structure your groups or doing a complete overhaul of your system.
Too often, customer experience is defined in break/fix terms; customers reach out for support once they’ve encountered a problem. Like many reactive models, it can be inefficient and lead to a lot of frustration on both the customer’s part and the service provider’s. The alternative to this approach to customer experience is a proactive approach focussed on customer education.