In most organizations, onboarding serves a dual function; internally, it’s used to integrate new employees into an organization while externally, it’s used to familiarize new customers with a company’s products and services. Although the content will differ depending on who your audience is, the goal of both processes is the same: education. An effective onboarding process can not only acquaint people with your business, but it can also provide them with the necessary resources to be successful. Here's how you can build an onboarding plan that's effective and engaging.
To say that change is never easy may seem like a sweeping generalization, but those of us in the imaging industry know that it can be particularly difficult for businesses that are comfortable with their existing print processes, even if there's room for improvement. It often comes down to control – organizations like to have insight into and control over their print environment. Even though managed print is a relatively mature market, the belief that managed print services means less control has resulted in many businesses that have yet to realize the benefits of MPS.
How you define success when it comes to your managed print services (MPS) program will vary depending on your strategic plan and the overall objectives for your program. The metrics you track and measure to determine how successful your program is will also differ based on your business priorities. These key performance indicators (KPIs) for MPS can include anything from help desk and support metrics to financial, sales and marketing numbers.
So you’ve gone through the long process of evaluating the different managed print solutions available and selected an MPS provider to partner with, but now what? Regardless of how you plan to use managed print services, whether it will be a value-add you offer customers who purchase devices or it will be part of a larger supply and service fulfillment solution, your next steps will involve building your program, finalizing the details and launching your MPS program.